Delivery and Returns Policy

At TodosDuermen.com we want your purchase to be clear, simple and secure. We're with you from the preparation of your order through to delivery, and if any issue comes up, we'll be by your side to sort it out.

1) Shipping and delivery times

• Usual timeframe: between 7 and 20 working days from order confirmation, unless a specific timeframe is stated on the product page.

• Delivery coordination: as these are bulky products with an assembly service, the transport agency will contact you beforehand to arrange a date and time slot.

• Access and measurements: it's the customer's responsibility to check that doors, lifts and stairs allow access. If special means are required (crane, platform or council permits), these will be quoted separately.

• Second delivery attempt: if delivery isn't possible due to absence or lack of access on the agreed day, it will be rescheduled. If the cause isn't attributable to TodosDuermen.com, the extra costs may be passed on to the customer.

• Delivery area: we deliver throughout mainland Spain.

2) Customised products

Our items (mattresses, ottoman beds, bases, etc.) are made specially for each customer, according to the sizes, finishes and configurations requested.

For this reason, and in compliance with the regulations, they cannot be returned if you change your mind once confirmed.

For your peace of mind, our team is available before your purchase to advise you on firmness, materials and sizes, making sure the product you choose is the right one.

3) Right of withdrawal (non-customised products)

For products not made to measure, you have 14 calendar days from delivery to withdraw from the purchase.

• Hygiene exceptions: mattresses, pillows and bedding cannot be returned if they have been unsealed.

• How to request it: write to us at info@todosduermen.com stating your order number.

• Product condition: it must be returned unused, with its original packaging and accessories.

• Return costs: unless there's an error or defect, transport costs will be borne by the customer.

• Refund: this is made within a maximum of 14 days after receiving and checking the product.

4) Returns due to an issue

If you find manufacturing defects, transport damage or a different item from the one ordered, we'll arrange collection or replacement at no cost.

You must report it within a maximum of 48 hours of delivery to info@todosduermen.com, with your order number and photographs of the problem.

5) Changes and cancellations

• For customised items: you can cancel or modify before production begins. If it has already started, costs may apply.

• For non-customised products: you can cancel at no cost as long as it hasn't been dispatched.

6) Collection of your old product

We offer collection of your old mattress or base on request, subject to availability in your area.

7) Warranty

All our products have a 3-year legal warranty against manufacturing defects.

8) Contact

• Email: info@todosduermen.com

• Phone/WhatsApp: +34 601 272 229

• Opening hours: Monday to Friday, 9:30 to 19:00