Is it worth buying a mattress from a specialist shop instead of Amazon?

Amazon sells mattresses. That's a fact. And some are cheap. But before clicking “Add to basket”, it's worth understanding how buying on Amazon differs from buying at a specialist shop like TodosDuermen.com.

The problem with Amazon and mattresses

Amazon is a marketplace: any seller can list products. This means you can find mattresses with names that sound like well-known brands, but made by third parties with no connection to the original brand. In 2024, the OCU and several consumer associations warned about mattresses sold on Amazon under names that could be confused with established brands.

What's more, mattresses on Amazon are often shipped in roll-pack regardless of core type, which in the case of springs can compromise the integrity of the product.

What Amazon does get right

Not everything is negative: Amazon is a reasonable option for basic foam mattresses or low-cost synthetic latex, where the risk of brand fraud is lower. If you're looking for a mattress for a guest bed on a low budget (under €150), Amazon may be enough.

What a specialist shop offers

• Verified official distributor: the mattress is exactly the model shown, made by the stated brand
• Advice before you buy: you can ask before buying about firmness, materials and sizes
• Professional delivery: carried up to your home by a team, not left at the building's front door
• Handling of issues: if it arrives damaged, the shop deals with it without red tape
• Direct manufacturer's warranty: not that of an anonymous marketplace seller

Real price comparison

For recognised brand models (Dupen, Moraplex), prices at official online shops are the same as or lower than on Amazon, because specialist shops buy directly from the manufacturer with no additional middlemen. The price difference that appears to exist on Amazon usually corresponds to different products (other sizes, export versions, or models with similar but different names).

Conclusion

For mattresses over €300 from a recognised brand, a specialist shop with official distribution is the safest option. For basic foam mattresses with no specific brand, Amazon can be a valid alternative. The key is knowing exactly what you're buying, and that's easier to verify at a specialist shop.